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Five Star Experience

Those who have been tuning in to the House of Shine all week know that I am using my daily posts as an excuse to whittle away at a stack of newspapers sitting in the corner of my office. I save articles because I find the topics interesting and, in some way, think that you will too.

Even after eight months, you should still find today's subject matter filled with timeless principles of Shine.

The article was an inside look at what it takes to run Tao Las Vegas, one of the country's most lucrative restaurants. Below is a recap of points I found particularly interesting:

At 7:00 a.m. dinner preparation starts, when the director of purchasing and his staff start welcoming the daily shipment of fruit, vegetables, meat, and seafood.

At 8:30 a.m. the prep cooks and their staff arrive to: chop two gallons of scallions; peel 60 cucumbers, and make enough fried rice for 80 servings. A entire team of women are hired to do nothing more than make 1,000+ pot stickers, dumplings, and other appetizers.

In another kitchen are even more cooks whose only jobs are to clean shrimp and cut fish and chicken.

A four person set-up team spends their morning folding 1,800 napkins and stocking the bar with slices of lemon, lime, and apples. By 10:00 in the morning that same set of people begins preparing the dining room.  One staff person's job is to scale a 24-foot wall and place rechargeable lights in candles.

Another person's eight-hour shift is spent doing nothing other than sweeping.

Here are more fun numbers:

The restaurant employs:

57 cooks

26 servers

17 busboys

10 hostesses

8 chefs, 8 bartenders, and 8 runners

6 managers

4 set-up staff, 4 security guards

3 bar assistants

and, of course, the 1 full-time sweeper

We are a website committed to teaching and promoting the principles of Shine, so two things about this article struck me as particularly relevant.

First. The restaurant serves one meal each day, yet Tao Las Vegas is open 24 hours.  That's because 24 hours is how long the leadership has decided it takes to plan and prepare for an experience that is worth writing about in the Wall Street Journal.

Second. Producing the remarkable experience that has earned Tao Las Vegas such notoriety, requires the perfectly orchestrated work of one hundred fifty two well-trained people.

Every night. Without exception. And without excuses.

Remarkable work requires dogged preparation and well trained, motivated people who are willing to share your vision (people who Shine).

So what's your most prized project?  Visit us in the Comment Section to tell us about the preparation and people required to keep your project running.

Shining off until tomorrow...

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    Posted @ 6/2/2011 7:45 AM by Peggy
    Peggy's avatar

    My most prized project required only two people at first.... but if we have to do history... before that it was 4 people, then 16 and so on... but they didn't really help, only got the ball rolling. So flash foward.... at the most important moment. .. I don't even recall how many people, more than 4 but less than 10....the birth of my first born 18 years ago on July 21, 1993 @5:41 pm.... that IS my most prized project....

    since then, 13 years of school.... 6 primary teachers, 3 gym teachers, 2 art teachers, a very influencial principal, 5 special instructors, 6 coaches for different sports, 3 camp counselors (grandparents, aunts & uncles, babysitters, friends parents)... move on to middle school 18 teachers, 3 band teachers, 6 coaches ...move on to highschool... at least 24 teachers, 5 sport coaches,3 mentors etc.... you get the picture.....

    All this to form one student ready for college!

    Posted @ 6/2/2011 8:17 AM by chaotickristi
    chaotickristi's avatar

    I must say I agree with Peggy... my 24 year old son is my most prized endeavour, He graduated college Dec 2010 and then I moved.. he misses me... that is so sweet bc I miss him, too. Hoping to get him here to visit in July... he is trying to get a ride to the Houston (TX) Amtrak so I can pick him up in New Orleans and he can come spend a week on the beach, fishing and cooking for me :-)

    Posted @ 6/2/2011 9:02 AM by Claudia
    Claudia's avatar

    The votes are still out as to wether or not I can call my kids my most prized project, so I will go a new route.

    I will say that the House of Shine is my most prized project, because it is a website designed to spread excellence and good will around the globe.

    What preparation and people are required to keep this site afloat?

    There is a bi-weekly meeting of our Dallas staff, so that we can plan and organize and prepare for activities in the upcoming weeks. On the off weeks, I partner with Heather to have "Shipping" meetings. Those meetings are dedicated to DOING and bringing closure to a lot of the projects we talk about during alternate weeks. Other preparation is time spent plotting out blog posts, working on the website, and reading enough that our content stays new and fresh.

    In terms of highly trained and synchronized people who Shine. I have plenty. We are a well oiled machine of eight people. Each of us has our own task and together we deliver a website, a daily blog, the Yellow Envelope Project, and a few other independent initiatives. Maybe some day we can also have 152 people working for us and our very own House/Complex of Shine.

    Posted @ 6/2/2011 10:02 AM by chaotickristi
    chaotickristi's avatar

    @ Claudia.... the way I see it, you may already have 152+ ppl working for the HoS? We log on here and then go out into the world a bit shinier and we spread that patina of yellow onto other that we meet. Not sure yet if 152 ppl read this every day but if we shine onto someone else, maybe they pass that on to another... could be 152 ppl by end of the day?

    Posted @ 6/2/2011 10:05 AM by chaotickristi
    chaotickristi's avatar

    lessee.... 2 ER docs for the birthing of above project, then 3 more through football years (total 5); 18 years of school, 3 cars, 2 girlfriends, 1 dog and the support of his childhood best friend all those years. The fact that we are still close: PRICELESS.

    Posted @ 6/2/2011 10:56 AM by Claudia
    Claudia's avatar

    I like your attitude, all the way around, Chaotic!

    Posted @ 6/2/2011 12:21 PM by Cheryl
    Cheryl's avatar

    hmm... very interesting.

    Posted @ 6/2/2011 2:02 PM by Heather
    Heather's avatar

    Most prized project...I'm with you Peggy and Chaotic...definitely my kids. I pour my heart and soul into them and hope that with the help of others (teachers, family, friends, mentors) they turn out to be a person of character and honor and as fiercely independent at 30 as they are at 9 months and 4 years.

    If we aren't talking family I'd say running a smooth ship at work which requires all my staff, my supervisor, my colleagues, my mentors, MY teachers, the Student Affairs staff at my undergrad that gave me my dream, the people who run the national organization, the people in the national organization...and the list goes on and on and on...

    NONE of us can accomplish something great without the sacrifice and input of HUNDREDS of people along the way.

    Posted @ 6/2/2011 7:15 PM by karlie
    karlie's avatar

    I agree ~ children are what makes the world move and certainly mine. Most decisions I make revolve around her. And the people involved with getting her to where she is: 5 doctors, 4 daycare givers, 7 teachers, 1 librarian, et al...her family, pets, 6 grandparents, 31 cousins, 9 aunts, and yes, like Heather and many moms who pour their heart and soul into the raising of thier children, it is a passion that wakes you each morning, stays with you all day and that you dream about through the night... what lies ahead is so much fun discovering as what lies within us to nuture, direct, teach and set the example....

    Posted @ 6/2/2011 7:28 PM by molly
    molly's avatar

    It seems less special to say my kids now after everyone else, but I do think my boys are my most prized projects. They are just so dang cute, funny, adorable, crazy, busy, and fun.

    I think my work is also a prized project. I switched from working with residence halls to apartments 7 years ago and I have to say, I never thought we could have the program that we have now. I know it's the many staff that have gotten us here - Allison, Keith, Josh, Jack, Kristen, Rich - and especially Eric. It's nice to see all that hard work come to fruition.

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